TERMS & CONDITIONS
BOOKINGS // NEW CLIENTS // DEPOSITS
Bookings are essential for all appointments, they can be made via email, phone or in person. New clients to Posh Pouts will be asked to leave a deposit for any appointments made. This will secure your appointment time and the deposit will also go towards your service on the day.
The deposit fee is $40. If you cancel within 24 hours of your appointment, your deposit will be void.
If you reschedule, your deposit can be transferred to the next appointment date. This can only be done once, and with salon manager approval.
No appointments will be booked without a deposit. No deposit is required for bookings under 30 minutes.
CANCELLATIONS // LATE ARRIVALS
At Posh Pouts we require 24 hour notice for either cancelling or rescheduling of any appointments. Appointments cancelled within the 24hours incur a fee of $40 which will be charged and is payable before booking in again, if a new client cancels, deposit paid will be forfeited.
Running late sadly shortens the time of your booked appointment, if late time exceeds 20 minutes your appointment is automatically cancelled and the $40 fee will be charged.
STORE POLICY // RETURNS & EXCHANGES
At Posh Pouts Boutique, we stand by level of customer service and always ensure we have your best interest at heart.
We love our products but if for any reason, you are not 100% happy with your purchase, you can return any item you have bought via our online store, only if it is in its original condition. We offer a full refund or exchange within 14 days from delivery. In which case, you can download the return forms and procedure via our website. Alternatively you can contact us via email or call direct, and will give you the correct process for returning items back to us.
Returns and exchanges will be reviewed and processed over 3-4 business days from the day it has been received. If we honestly believe product has been used, we will contact you immediately and return the product/products to you within 28 days. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.
Exchanges will be processed within 2-3 days of receipt. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from the Posh Pouts service team.
With Services, we offer a 3 day repair policy at no charge and we ensure that the client is 100% happy with the service and repair work. A 48hour follow up is conducted to confirm client satisfaction.
We do not offer refunds on services.
Change of mind, allergy reactions or anything of this nature does not warrant a refund.
POSH POUTS PRO CARD
- Joining our Posh Pouts Pro Card, you are agreeing to our Terms and Conditions. You are opting in to receive email, mail, SMS and telephone communications. To stop receiving communications from Posh Pouts, you can opt out by unsubscribing to an email or reply to any SMS or telephone communication.
- All members/participants in the Posh Pouts Pro Card must be residents of Australia.
- The Posh Pouts Pro Card discounts applies to cosmetics products only
- The Posh Pouts Pro Card can only be used in store or by emailing, calling/ SMS to our Salon.
- Discounts do not apply to purchase of gift cards (physical or electronic) or sale offers.
- The Posh Pouts Pro Card is issued by and remains the property of Posh Pouts and is not transferable to any other person or redeemable for cash.
- Posh Pouts reserves the right to change or modify the terms of membership at any time without prior written notice and withdraw the card at any time.
Offer is only valid at our Posh Pouts Mordialloc store. $20 redeemable from the ticket must be redeemed on the day 14th September 2019 for services only. Only profits from the sale of the as advertised Posh Pouts limited edition Liptember lipstick & lipgloss will be donated to liptember.
Payment will be required when ticket is purchased & unfortunately no refund will be able to be given once ticket is paid for if you are unable to attend.
20% of all online purchases through the Posh Pouts Cosmetics online store only, purchased during the month of September 2019 will be donated to liptember. Any postage paid for the online order will be deducted from the final donation amount. No discounts will be valid during the month of September. Posh pouts Pro card savings will not be valid during September. No rainchecks and not valid with any other offer. Not valid of any previous purchases.
INVITE YOUR BESTIE
Offer commencing January 2020, offer rules are as follows:
Each existing client of Posh Pouts will be given a $20 voucher, which will contain clients details and a voucher number. This is to be treated like cash, we will not re issue voucher numbers and numbers are not recored other then on the gift voucher itself.
The way the voucher works is that its to be given to a new client to us, and they get to redeem the $20 voucher on any service that retails at $50+. Our existing client will also collect a $20 voucher to use on their next visit with us, also on a service of $50+. Vouchers are not exchangeable to cash value.
Invite your bestie promotion voucher is only valid for new clients to Posh Pouts Boutique and redeemable on services including: Lashes, brows or make up only. Existing clients can only redeem their $20 voucher on services including: Lashes, brows or make up only.