POSH POUTS BOUTIQUE
BOOKINGS // NEWCLIENTS // DEPOSITS
Bookings are essential for all appointments, they can be made via email, phone or in person. New clients to Posh Pouts
will be asked to leave a deposit for any appointments made. This will secure your appointment time and the deposit
will also go towards your service on the day.
The deposit fee is $50. If you cancel within 24 hours of your appointment, your deposit will be void.
If you reschedule, your deposit can be transferred to the next appointment date.
This can only be done once, and with salon manager approval.
No appointments will be booked without a deposit. No deposit is required for bookings under 30 minutes.
CANCELLATIONS // LATE ARRIVALS
At Posh Pouts we require 24 hour notice for either cancelling or rescheduling of any appointments. Appointments cancelled within the 24hours incur a fee of $40 which will be charged and is payable before booking in again, if a new client cancels, deposit paid will be forfeited. Running late sadly shortens the time of your booked appointment, if late time exceeds 20 minutes your appointment is automatically cancelled and the $40 fee will be charged.
At Posh Pouts Boutique, we stand by level of customer service and always ensure we have your best interest at heart.
Returns and Exchange -
We love our products but if for any reason, you are not 100% happy with your purchase, you can return any item you have bought via our online store, only if it is in its original condition. We offer a full refund or exchange within 14 days from delivery. In which case, you can download the return forms and procedure via our website. Alternatively you can contact us via email or call direct, and will give you the correct process for returning items back to us.
Returns and exchanges will be reviewed and processed over 3-4 business days from the day it has been recieved. If we honestly believe product has been used, we will contact you immediately and return the product/products to you within 28 days. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.
Exchanges will be processed within 2-3 days of receipt. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from the Posh Pouts service team.